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      How do I use my Dejavoo Device (Restaurant)?

      A guide to using a Dejavoo Z8, Z9, or Z11 for restaurants.

      • For a printable version of these instructions, click here.
      • For setup instructions, please see our Dejavoo setup guide.

       

      This guide is for Restaurant merchants. If you have a Retail location, please see our Dejavoo Z8 Quick Reference guide or our Dejavoo Z9 / Z11 Quick Reference Guide.

       

      Note: On Z3 or Z8 Terminals, the or Keys allow you to change the Payment type or Transaction Type.

      On Z9 or Z11 Terminals, touching the Credit or Sale idle screen prompts change the payment Type and Transaction Type options.

      Table of Contents

      Credit Sale

      1. From the CREDIT SALE ENTER AMOUNT input server ID and press [OK]
      2. Input the sale amount and press [OK]
      3. Insert Card, Tap, Swipe or Manually Enter Card #
        - If AVS prompts, input AVS information
      4. Press [OK]
      5. Terminal communicates with the Host
      6. Receipts Print

      Setting Up Suggested Tips

      1. From the CREDIT SALE ENTER AMOUNT Press [OK]
      2. Scroll using the Arrow keys highlight APPLICATIONS and press [OK] Twice
      3. Scroll using the Arrow key to highlight SETUP press [OK]
      4. Input Password (1234 is the Default) and press [OK]
      5. Scroll using the Arrow key to highlight TIP press [OK]
      6. Scroll using the Arrow key to highlight SUGGESTED TIP press [OK]
      7. Press [OK] on highlighted Line #1, input desired Tip %, press [OK]
      8. Repeat steps for Line #2 and #3 if needed

      Ticket Only (Forced) Sale

      1. From the CREDIT SALE ENTER AMOUNT
      2. Press the yellow arrow key
      3. Scroll using the Arrow key highlight TICKET press [OK]
      4. Input Amount press [OK]
      5. Input Password (1234 is the Default) and press [OK]
      6. Input previously obtained AUTH CODE
      7. Tap, Swipe OR Manually Enter Card #
        - If AVS prompts, input AVS information
      8. Press [OK]
      9. Receipts Print

      Void Transaction

      1. From the CREDIT SALE ENTER AMOUNT
      2. Press the yellow arrow key
      3. Scroll using the Arrow key highlight VOID and press [OK]
      4. Input VOID Amount and press [OK]
      5. Press [F2] to reconfirm void OR [F4] to cancel
      6. Input Password (1234 is the Default) and press [OK]
      7. Insert, Tap, Swipe OR Manually Enter Card #
      8. Receipts Print

      Return Transaction

      1. From the CREDIT SALE ENTER AMOUNT
      2. Press the yellow arrow key
      3. Scroll using the Arrow key highlight RETURN and press [OK]
      4. Input RETURN Amount and press [OK]
      5. Press [F2] to reconfirm void OR [F4] to cancel
      6. Input Password (1234 is the Default) and press [OK]
      7. Insert, Tap, Swipe, OR Manually Enter Card #
      8. Receipts Print

      Settle Open Batch

      1. From the CREDIT SALE ENTER AMOUNT screen press [F3]
      2. Highlight Core Settle Daily Batch and press [OK]
      3. Input Password (1234 is the Default) and press [OK](Terminal warns if any untipped transactions) choose desired option
      4. Terminal communicates with the Host
      5. Reports Print

      Authorization Only

      1. From the CREDIT SALE ENTER AMOUNT
      2. Press the yellow arrow key
      3. Scroll using the Arrow key to highlight AUTH press [OK]
      4. Input Amount press [OK]
      5. Input Password (1234 is the Default) and press [OK]
      6. Insert, Tap, Swipe OR Manually Enter Card #
      7. Terminal communicates with host
      8. Receipts Print

      Reprint Receipt Copy

      1. From the CREDIT SALE ENTER AMOUNT screen press [F3]
      2. Scroll using the Arrow key to select REPRINT CR/DB RCPT and press [OK]
      3. Input Password (1234 is the Default) and press [OK]
      4. Scroll using the Arrow key to select desired option(s) press [OK]
      5. Receipt Prints

      Edit Tips

      1. Scroll using the Arrow keys highlight APPLICATIONS press [OK]  Twice
      2. Scroll using the Arrow key highlight TIPS AND TABS press [OK]
      3. Input Password (1234 is the Default) and press [OK]
      4. Select EDIT TIP press [OK]
      5. Input Password (1234 is the Default) and press [OK]
      6. Highlight the desired option and follow prompt

      Turn Server Prompt On/Off

      1. From the CREDIT SALE ENTER AMOUNT
      2. Scroll using the Arrow key select APPLICATIONS press [OK] Twice
      3. Scroll using the Arrow key select SETUP press [OK]
      4. Input Password (1234 is the Default) and press [OK]
      5. Scroll using the Arrow key select TRANS PROMPTS press [OK]
      6. Press [OK] on CLERKS
      7. Press [OK] on PROMPT to make desired changes

      On Screen Help

      For Immediate assistance with all the Terminal Functions, simply Press the Dot key on your terminal keypad.

      The Help will appear on the Terminal Display to assist with explanations/next steps.

      Press the [RED X] Key to exit help

       

      Using Favorites

      Adding Favorites

            1. Highlight the menu item you wish to save to favorites. Press the key (located on the bottom left side of the keypad )
            2. Press [F2] to select YES
            3. Highlight the menu placement you wish to assign favorite to
            4. Press [OK]

       

      Accessing Favorites

            1. From the CREDIT SALE ENTER AMOUNT press [F3]
            2. Scroll using the Arrow key to highlight desired option from the list of favorites and press [OK]

       

      Accessing Favorites-TOUCH SCREEN

            1. From Credit Sale ENTER AMOUNT Tap the icon
            2. Tap the desired option from the list of favorites.

       

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