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      How do I use my Dejavoo Z9 or Z11?

      A reference guide for your Z9 or Z11 devices.

      • For a printable version of these instructions, click here.
      • For setup instructions, please see our Dejavoo setup guide.

       

      This guide is for Retail merchants. If you have a Restaurant, please see our Dejavoo Restaurant Quick Reference guide.

       

      Note: The terminal’s idle prompt is the main “Credit / Sale … Enter Amount” Screen

      Table of Contents

       

      Chip Credit Sale

      1. Input Sale Amount and press [OK]
      2. Insert Chip Card
      3. Press OK to confirm Sale Amount

       

      Swiped or Manual Card Sale

      1. Input Sale Amount and press [OK]
      2. Swipe OR Manually Enter Card #
      3. Press [OK]  to confirm Sale Amount

      Debit Sale

      1. Tap the word “Credit” then Tap the word Debit for “Debit / Sale Enter Amount”
      2. Input Sale Amount and press [OK]
      3. Insert Chip Card
      4. When prompted tap “YES”
      5. Input PIN # on PIN Pad and press [OK]
      6. Press OK to confirm Sale Amount

       

      Void Transaction

      1. Tap the word [Sale] then Tap the word [Void] for “Credit/ Void Enter Amount”
      2. Input VOID Amount and press [OK]
      3. If prompted input Manager Password (1234 default)
      4. Insert Chip Card
      5. When prompted tap [YES]
      6. Receipts Print

      Return Transaction

      1. Tap the word [Sale] then Tap the word [RETURN] for “Credit/ Return Enter Amount”
      2. Input RETURN Amount and press [OK]
      3. If prompted input Manager Password (1234 default)
      4. Insert Chip Card
      5. When prompted tap [YES]
      6. Receipts Print

      Settle Open Batch

      1. From the idle prompt tap the Favorites icons on the display:
      2. Tap [CORE SETTLE DAILY BATCH]
      3. If prompted input Manager Password (1234 default)
      4. Terminal communicates with the Host
      5. Settle Report Prints

      Printing Last Receipt

      1. From the Idle Prompt tap the Favorites icons on the display:
      2. Tap [Reprint Cr/Dbt Rcpt]
      3. Last transaction Receipt Prints

       

      Printing Reports

      1. From the Idle Prompt screen press [OK]
      2. Tap [REPORTS]
      3. Tap Desired Report Type
      4. Input Password (1234 Default) and press [OK]
      5. Report Prints

      Powering the Terminal On/Off

      Z9

            1. From the Idle Prompt press the Green Key
            2. Tap Power Off

       

      Z11

            1. From the Idle Prompt press the Green Key
            2. Press and Hold the Power Key on the Keypad, release once terminal begins to reboot.

       

      Wireless Icon Indicators (Mobile Units only)

       

      - GPRS Signal Strength Indicator (The More Bars, The Better Your Signal GPRS)

      - Battery Strength Indicator

      SIM  - Indicates Issue with SIM Card (GPRS)

       

      Wi-Fi Icon Indicator (For Wifi Enabled Units)

           - Wi-Fi Not Connected

      - Wi-Fi Connected Successfully

       

      Call Me Feature (Must Be Enabled)

      1. From the Idle Prompt tap the CALL ME icon on the display:
      2. Select [CALL ME] and press [OK]
      3. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.

       

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