How do I use my Verifone VX520?

Reference guide for your Verifone VX520 payment device.

  • For a printable version of these instructions, click here.
  • For setup instructions, please see our VX520 setup guide.

Table of Contents






 

 

 

 

Retail & Restaurant   

 

Credit/Debit Sale (Swipe/Tap/EMV Insert)

        1. Select – [SALE]
        2. Enter Amount – [ENTER]
        3. Enter Tip Amount – [ENTER]* 
          - Tap/Insert/Swipe Card
        4. Confirm Amount – [YES]* 
          - Select Payment Type From List* 
        5. Enter PIN – [ENTER] 
          - Communications
          - Remove EMV Card
          - Receipt Prints

*Optional Prompt

 


 

Phone/Web Sale

        1. Select – [SALE]
        2. Enter Amount – [ENTER]
        3. Enter Tip Amount – [ENTER]
        4. Confirm Amount? – [YES]
        5. Enter Card Number – [ENTER] 
          - Select Payment Type from List* 
        6. Enter Exp Date – [ENTER] 
        7. Card Present – [YES] or [NO] 
        8. Imprint Card – [ENTER] 
        9. Enter CID – [ENTER] 
        10. Enter Address – [ENTER] 
        11. Zip Code – [ENTER] 
          - Communications
          - Receipt Prints

* Optional Prompt


 

Credit/Debit Refund

Use to scroll, then: 

        1. Select – [REFUND] 
        2. Enter Amount – [ENTER] 
        3. Confirm Amount – [YES] or [NO]
          - Tap/Insert/Swipe Card/Enter Card Number
          - Select Payment Type from List* 
        4. Enter Exp. Date – [ENTER]
          - Communications
          - Remove EMV Card
          - Receipt Prints

* Optional Prompt


 

Void Last Transaction

Use to scroll, then: 

        1. Select – [VOID] 
        2. Void Last Trans? [YES] 
        3. Select to change transaction – [PREV] or [NEXT] 
        4. Select to Void – [YES] 
          - Communications
          - Receipt Prints

 

Void Any Transaction

Use to scroll, then: 

        1. Select – [VOID] 
        2. Void Last Trans? [NO] 
        3. Retrieve by? [INV#] or [ACCT#] 
        4. Enter Inv# – [ENTER] 
          or 
          Enter Last 4 – [ENTER] 
        5. Select to change transaction – [PREV] or [NEXT] 
        6. Select to Void – [YES]
          - Communications
          - Receipt Prints

 

Force 

Use to scroll, then: 

        1. Select – [FORCE]
        2. Enter Amount – [ENTER] 
        3. Enter Tip Amount – [ENTER]* 
        4. Confirm Amount – [YES]* 
          - Tap/Insert/Swipe Card/Enter Card Number
          - Select Payment Type from List
        5. Enter Exp. Date – [ENTER] 
        6. Enter Custom Password – [ENTER] 
        7. Confirm Amount? – [YES] 
        8. Enter Approval Code – [ENTER] 
          - Remove EMV Card
          - Receipt Prints

* Optional Prompt


 

Reprint Transaction 

        1. Press the third purple button 
        2. Select – [LAST RECEIPT]
          or 
          Select – [ANY RECEIPT]
        3. Enter Invoice # – [ENTER]
          - Receipt Prints 

 

Batch Review (Totals) 

Use to scroll, then: 

        1. Select – [BATCH TOTALS]
        2. Select to change host – [PREV] or [NEXT]
        3. Select to confirm – [SLCT] 

 

Balance/Settle 

        1. Select – [SETTLEMENT]
        2. Enter Password – [ENTER] 
          - Detail and total reports print
        3. Enter to confirm – [ENTER]
          - Settlement report prints

 

EBT Food Stamp/Cash Benefit

 

EBT Sale 

        1. Select – [SALE] 
        2. Enter Amount – [ENTER] 
          - Hand terminal to customer
          - Swipe Card

          or Enter Card Number – [ENTER] 
        3. Select – [EBT] 
        4. Select – [FOOD] or [CASH] 
        5. Confirm amount? – [YES] 
        6. Enter PIN – [ENTER] 
          - Return Terminal to Clerk
          - Communications
          - Receipt Prints

 

EBT Refund

Use to scroll, then: 

        1. Select – [REFUND] 
        2. Enter Amount – [ENTER]
          - Hand terminal to customer
          - Swipe Card
        3. or Enter Card Number – [ENTER]
        4. Select – [EBT] 
        5. Confirm Amount? – [YES] 
        6. Enter PIN – [ENTER]
          - Return Terminal to Clerk
          - Communications
          - Receipt Prints


 

EBT Voucher Clear

Use to scroll, then: 

        1. Select – [FORCE] 
        2. Enter Amount – [ENTER]
          - Swipe Card 

          or Enter Card Number – [ENTER]
        3. Select – [EBT]
        4. Confirm Amount? – [YES] 
        5. Enter Approval Code – [ENTER]
        6. Enter Voucher Number – [ENTER] 
          - Communications
          - Receipt Prints

 

EBT Balance Inquiry 

Use to scroll, then: 

        1. Select – [EBT BALANCE INQ]
          - Hand terminal to customer
          - Swipe Card

          or Enter Card Number – [ENTER]
        2. Select – [EBT]
        3. Select – [FOOD] or [CASH]
        4. Enter PIN – [ENTER]
        5. Enter Exp Date – [ENTER]
        6. Imprint Card – [ENTER] 
          - Return Terminal to Clerk
          - Communications
          - Receipt Prints

EMV / NFC

 

Simple steps to accept EMV chip cards: 

STEP 1 – Enter transaction amount before card is inserted 

STEP 2 – Have the card inserted chip-first and chip-side up 

STEP 3 – Leave the card in the slot until prompted to remove 

Note: if card is pulled out before the transaction is completed, then the transaction is cancelled


 

Simple Steps for NFC / Contactless: (i.e. Apple Pay, Samsung Pay, Google Wallet, Android Pay) 

STEP 1 – Enter transaction amount 

STEP 2 – When terminal prompts “Insert/Swipe/Tap”, the customer will “tap” their contactless payment device (phone/ smartwatch/ etc.) or contactless card over the green light. 

STEP 3 – The terminal will indicate if the “tap” was successful, and complete the transaction.

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