Verifone VX520
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      3. Verifone VX520

      How do I use my Verifone VX520?

      Reference guide for your Verifone VX520 payment device.

      • For a printable version of these instructions, click here.
      • For setup instructions, please see our VX520 setup guide.

      Table of Contents






       

       

       

       

      Retail & Restaurant   

       

      Credit/Debit Sale (Swipe/Tap/EMV Insert)

            1. Select – [SALE]
            2. Enter Amount – [ENTER]
            3. Enter Tip Amount – [ENTER]* 
              - Tap/Insert/Swipe Card
            4. Confirm Amount – [YES]* 
              - Select Payment Type From List* 
            5. Enter PIN – [ENTER] 
              - Communications
              - Remove EMV Card
              - Receipt Prints

      *Optional Prompt

       

       

      Phone/Web Sale

            1. Select – [SALE]
            2. Enter Amount – [ENTER]
            3. Enter Tip Amount – [ENTER]* 
            4. Confirm Amount? – [YES]* 
            5. Enter Card Number – [ENTER] 
              - Select Payment Type from List* 
            6. Enter Exp Date – [ENTER] 
            7. Card Present – [YES] or [NO] 
            8. Imprint Card – [ENTER] 
            9. Enter CID – [ENTER] 
            10. Enter Address – [ENTER] 
            11. Zip Code – [ENTER] 
              - Communications
              - Receipt Prints

      * Optional Prompt

       

      Credit/Debit Refund

      Use to scroll, then: 

            1. Select – [REFUND] 
            2. Enter Amount – [ENTER] 
            3. Confirm Amount – [YES] or [NO]* 
              - Tap/Insert/Swipe Card/Enter Card Number
              - Select Payment Type from List* 
            4. Enter Exp. Date – [ENTER]
              - Communications
              - Remove EMV Card
              - Receipt Prints

      * Optional Prompt

       

      Void Last Transaction

      Use to scroll, then: 

            1. Select – [VOID] 
            2. Void Last Trans? [YES] 
            3. Select to change transaction – [PREV] or [NEXT] 
            4. Select to Void – [YES] 
              - Communications
              - Receipt Prints

       

      Void Any Transaction

      Use to scroll, then: 

            1. Select – [VOID] 
            2. Void Last Trans? [NO] 
            3. Retrieve by? [INV#] or [ACCT#] 
            4. Enter Inv# – [ENTER] 
              or 
              Enter Last 4 – [ENTER] 
            5. Select to change transaction – [PREV] or [NEXT] 
            6. Select to Void – [YES]
              - Communications
              - Receipt Prints

       

      Force 

      Use to scroll, then: 

            1. Select – [FORCE]
            2. Enter Amount – [ENTER] 
            3. Enter Tip Amount – [ENTER]* 
            4. Confirm Amount – [YES]* 
              - Tap/Insert/Swipe Card/Enter Card Number
              - Select Payment Type from List
            5. Enter Exp. Date – [ENTER] 
            6. Enter Custom Password – [ENTER] 
            7. Confirm Amount? – [YES] 
            8. Enter Approval Code – [ENTER] 
              - Remove EMV Card
              - Receipt Prints

      * Optional Prompt

       

      Reprint Transaction 

            1. Press the third purple button 
            2. Select – [LAST RECEIPT]
              or 
              Select – [ANY RECEIPT]
            3. Enter Invoice # – [ENTER]
              - Receipt Prints 

       

      Batch Review (Totals) 

      Use to scroll, then: 

            1. Select – [BATCH TOTALS]
            2. Select to change host – [PREV] or [NEXT]
            3. Select to confirm – [SLCT] 

       

      Balance/Settle 

            1. Select – [SETTLEMENT]
            2. Enter Password – [ENTER] 
              - Detail and total reports print
            3. Enter to confirm – [ENTER]
              - Settlement report prints

       

      EBT Food Stamp/Cash Benefit

       

      EBT Sale 

            1. Select – [SALE] 
            2. Enter Amount – [ENTER] 
              - Hand terminal to customer
              - Swipe Card

              or Enter Card Number – [ENTER] 
            3. Select – [EBT] 
            4. Select – [FOOD] or [CASH] 
            5. Confirm amount? – [YES] 
            6. Enter PIN – [ENTER] 
              - Return Terminal to Clerk
              - Communications
              - Receipt Prints

       

      EBT Refund

      Use to scroll, then: 

            1. Select – [REFUND] 
            2. Enter Amount – [ENTER]
              - Hand terminal to customer
              - Swipe Card
            3. or Enter Card Number – [ENTER]
            4. Select – [EBT] 
            5. Confirm Amount? – [YES] 
            6. Enter PIN – [ENTER]
              - Return Terminal to Clerk
              - Communications
              - Receipt Prints

       

      EBT Voucher Clear

      Use to scroll, then: 

            1. Select – [FORCE] 
            2. Enter Amount – [ENTER]
              - Swipe Card 

              or Enter Card Number – [ENTER]
            3. Select – [EBT]
            4. Confirm Amount? – [YES] 
            5. Enter Approval Code – [ENTER]
            6. Enter Voucher Number – [ENTER] 
              - Communications
              - Receipt Prints

       

      EBT Balance Inquiry 

      Use to scroll, then: 

            1. Select – [EBT BALANCE INQ]
              - Hand terminal to customer
              - Swipe Card

              or Enter Card Number – [ENTER]
            2. Select – [EBT]
            3. Select – [FOOD] or [CASH]
            4. Enter PIN – [ENTER]
            5. Enter Exp Date – [ENTER]
            6. Imprint Card – [ENTER] 
              - Return Terminal to Clerk
              - Communications
              - Receipt Prints

      EMV / NFC

       

      Simple steps to accept EMV chip cards: 

      STEP 1 – Enter transaction amount before card is inserted 

      STEP 2 – Have the card inserted chip-first and chip-side up 

      STEP 3 – Leave the card in the slot until prompted to remove 

      Note: if card is pulled out before the transaction is completed, then the transaction is cancelled

       

      Simple Steps for NFC / Contactless: (i.e. Apple Pay, Samsung Pay, Google Wallet, Android Pay) 

      STEP 1 – Enter transaction amount 

      STEP 2 – When terminal prompts “Insert/Swipe/Tap”, the customer will “tap” their contactless payment device (phone/ smartwatch/ etc.) or contactless card over the green light. 

      STEP 3 – The terminal will indicate if the “tap” was successful, and complete the transaction.

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