What if my Verifone VX520 receipts are printing blank?

Troubleshooting blank receipts.

Is the paper loaded correctly? Note: Non-contactless terminals use 2 1/4"x85' thermal paper and contactless terminals use 2 1/4" x 55' thermal paper.

  1. Pull back the black tab at the top of the terminal.
  2. Open the cover fully.
  3. Load the receipt paper roll with the sheet coming from the bottom underneath the roll.
  4. Hold the end of the receipt paper with one hand while closing the cover with the other hand.
  5. While holding the unit with one hand, rip the excess paper off by pulling down and to the side.
  6. Check the condition of the roller in the lid; if separated from the lid, it is defective and needs to be replaced.

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