Troubleshooting blank receipts.
Is the paper loaded correctly? Note: Be sure the paper is 2 1/4" x 85' thermal.
- Press the green button on the top right of the device to spring open the receipt paper roll holder cover.
- Open the cover all the way.
- Load the receipt paper roll with the sheet coming from the bottom underneath the roll.
- Hold the end of the receipt paper with one hand while closing the cover with the other hand.
- While holding the unit with one hand, rip off excess paper by pulling down and to the side.
- Check the condition of the roller in the lid; if separated from the lid, it is defective and needs to be replaced.
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