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TSYS Merchant Self-Help Guide

Welcome! This guide will walk you through key TSYS topics to help you manage your payment processing with confidence. Each section includes clear steps and definitions to make things easy.

🔐 1. TSYS Merchant Portal (TransLink) Access

What is TransLink?
TransLink is the TSYS online portal where you can view:

  • Batches (card transactions)

  • Deposits (funds sent to your bank)

  • Chargebacks (disputes)

  • Monthly statements

How to Log In:

  1. Go to https://translink.tsysacquiring.com

  2. Enter your Merchant ID and password

  3. Click Sign In

First-Time Setup:

  1. Click “Register”

  2. You’ll need:

    • Your Merchant ID

    • Your Tax ID (or DBA name)

    • Possibly a recent deposit amount

📌 Tip: Your Merchant ID is listed on your monthly statement or deposit report.

📃 2. How to View Batches and Deposits

To View Batch History:

  1. Log into TransLink

  2. Click Batch Reports from the menu

  3. Select a date range (e.g., “Last 7 Days”) → Click Search

  4. Click a batch number to see:

    • Each transaction amount

    • Card type (Visa, Mastercard, etc.)

    • Status (approved/declined)

To View Deposits:

  1. Go to Funding Reports

  2. Choose a date or statement cycle

  3. View:

    • Deposit amounts

    • Adjustments

    • Fees taken

✅ Deposits typically arrive within 1–2 business days after batching out.

🧾 3. Monthly Statement Access

  1. Click Statements in the top menu

  2. Choose the month you want

  3. Click Download PDF

📅 Statements are usually available by the 5th of each month for the previous month.

💸 4. Common TSYS Fees Explained

Fee Name What It Means
Authorization Fee Charged every time a card is authorized
Discount Rate % of each sale kept by processor
PCI Non-Compliance Fee if you haven’t completed the PCI questionnaire
Monthly Service Fee Monthly account fee
Chargeback Fee Charged when a customer files a dispute
Interchange Fees Passed-through card brand fees (Visa/MC/Amex)
Non-Qualified Surcharge Higher % rate for certain risky or manual transactions
 

🔄 5. How to Batch Out Manually (for Standalone Terminals)

Applies to TSYS terminals like Verifone VX520, Dejavoo Z8:

  1. Press FUNC or F3

  2. Select Close Batch or Settlement

  3. Press Enter to confirm

  4. A receipt will print confirming the batch was sent

⚠️ Always batch out daily to avoid funding delays.

Terminal-Specific Tips:

  • Dejavoo Z8: Press Green OK button, then F4 = Close Batch

🛡️ 6. PCI Compliance

What is PCI DSS?
The Payment Card Industry Data Security Standard is a mandatory yearly questionnaire to keep your account secure and avoid fees.

How to Stay Compliant:

  • Log in to https://securetrust.com

  • Complete your SAQ (Self-Assessment Questionnaire) — about 15–30 mins

  • Use encrypted devices

  • Never store full card numbers

🔔 SecureTrust will email reminders. Watch for emails from *@securetrust.com.

📞 7. Chargeback Notifications

What is a Chargeback?

A chargeback happens when a customer disputes a charge. This may be due to:

  • Fraud concerns

  • Product issues

  • Refund not received

What To Do:

  1. TSYS sends a letter or email notification

  2. Log into TransLink → Chargeback Reports

  3. Review the Reason Code

  4. Gather your proof: signed receipts, refund records, emails

  5. Respond via fax or upload within 7–14 calendar days

📁 Keep customer receipts for at least 18 months.

🔁 8. Updating Your Bank Account

To Change Your Deposit Account:

  1. Complete the Merchant ACH Change Form

  2. Include:

    • A voided check OR bank letter

    • Your merchant legal name as it appears in TSYS records

  3. Submit through your Paystri rep or change portal

⏱ Changes take 3–5 business days. Keep your current account open until the first deposit clears.

🧑‍💼 Need More Help?

📞 Paystri Support: 978-744-9090
📧 Email: service@paystri.com
💬 Chat: www.paystri.com