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      How do I use my Dejavoo Android QD4?

      A reference guide for your Android QD4 Retail payment device

      • For a printable version of these instructions please click here 

      Android Terminals 

      These steps have been provided to assist you with your Dejavoo touchscreen payment device with AURA software.
      IMPORTANT: As well as the payment icons (ie Credit, Debit, EBT Food, EBT Cash and Cash), the terminal’s idle prompt also displays the following icons:

      Access to theStar FAVORITES menu Access to the 3 bars CORE menu phone CALL ME feature

      Table of Contents

       

      Chip Card Sale

      1. Tap on the CREDIT icon on your terminal home screen.
      2. Tap on the SALE icon.
      3. Input the SALE AMOUNT and press OK.
      4. Tap (contactless only) or insert chip card.
      5. If prompted, confirm the sale amount by tapping OK or NO. Conditional on the terminal’s configuration.
      6. The transaction is processed. Sales receipts will print with details of the transaction.
      CREDIT CARD

       

      Manually Entered Sale

      Tap on the CREDIT icon on your terminal home screen.
      2. Tap on the SALE icon.
      3. Input the SALE AMOUNT and press OK.
      4. Manually input CARD #.
      5. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration.
      6. The transaction is processed. Sales receipts will print with details of the transaction.
      VOID

       

      Debit Sale

      1. Tap on the DEBIT icon on your terminal home screen.
      2. Tap on the SALE icon.
      3. Input the SALE AMOUNT and press OK.
      4. Tap (contactless only) or insert chip card.
      5. If prompted, confirm the sale amount by tapping OK or NO. Conditional on the terminal’s configuration.
      6. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK.
      7. The transaction is processed

       

      Void Credit Transaction ( Card Present)

      Tap on the CREDIT icon on your terminal home screen.
      2. Tap on the VOID icon.
      3. Input the VOID AMOUNT and press OK.
      4. If prompted, confirm the void amount by tapping OK or NO. Conditional on the terminal’s configuration.
      5. If prompted, input MANAGER PASSWORD (default password is 1234).
      6. Tap (contactless only) or insert chip card.
      7. Enter the void transaction # and press OK.
      8. The transaction is processed. Void receipts will print with details of the transaction.

       

      Credit Card Return

      1. Tap on the CREDIT icon on your terminal home screen.
      2. Tap on the RETURN icon.
      3. Input the RETURN AMOUNT and press OK.
      4. If prompted, confirm the return amount by tapping OK or NO. Conditional on the terminal’s configuration.
      5. If prompted, input MANAGER PASSWORD (default password is 1234).
      6. Tap (contactless only) or insert chip card.
      7. The transaction is processed. Return receipts will print with details of the transaction.

       

      Void By Transaction # ( Card Not Present)

      From the idle prompt, tap the Star icon to access the FAVORITES menu.
      2. Tap VOID TRANSACTION.
      3. If prompted, input Manager Password (1234 default).
      4. Tap BY TRANSACTION #.
      5. Input TRANSACTION # to be voided and press OK.
      6. Confirm the void transaction by tapping SELECT.
      7. If prompted, confirm the void amount by tapping OK or CANCEL. Conditional on the terminal’s configuration.
      8. If prompted, input Manager Password (1234 default).
      9. The void is processed. Void receipts will print with details of the transaction.

       

      Reprint Receipt 

      1. From the idle prompt, tap the  Staricon to access the FAVORITES menu.
      2. Tap REPRINT RECEIPT.
      3. If prompted, input Manager Password (1234 default).
      4. Tap desired option (LAST, BY TRANSACTION # or BY
      CARD NUMBER).
      5. Follow prompts and transaction receipt prints.

       

      Settle Daily Batch 

      1. From the idle prompt, tap the Star icon to access the
      FAVORITES menu.
      2. Tap SETTLE DAILY BATCH.
      3. If prompted, input Manager Password (1234 default).
      4. Terminal communicates with the host.
      5. Settlement Report prints.

       

      Call Me Feature

      1. From the terminal main screen tap the phone icon.
      2. If prompted, input Manager Password (1234 default).
      3. Tap CALL ME, under the Support Menu.
      4. The terminal sends notification to the help desk and
      you will receive a call back from a representative with
      assistance

       

      Reprinting Reports 

      1. From the idle prompt, tap the Star icon to access the
      FAVORITES menu.
      2. Tap desired report type (DAILY REPORT or SUMMARY
      REPORT).
      3. If prompted, input Manager Password (1234 default).
      4. REPORT prints

       

      Wireless Icons 

      wifiWi-Fi icon will blink when not connected. It will remain static when connected successfully.
      batteryBattery charge indicator.

       

      Turn Server Prompt On / Off

      From the idle prompt, tap the 3 bars icon to access the CORE menu.
      2. Tap APPLICATIONS.
      2. Tap CREDIT/DEBIT/EBT.
      2. Tap SETUP.
      3. If prompted, input Manager Password (1234 default).
      4. Tap TRANS PROMPTS.
      5. Tap CLERKS.
      2. Tap PROMPT.
      7. Tap to select desired option.
      8. Press the arrow key continually to return to the homescreen.

       

      Terminal Power Off / Reboot 

      1. Press the green power button on the side of the terminal and
      hold until a menu appears on the screen, with the following
      options: Power off, Reboot, Airplane mode and Silent
      mode.
      2. Select the option you desire by tapping on the screen.